- Do you have a physical storefront?
No, we do not. We are an online retailer, this modern approach allows us to offer a wider variety of products at superb prices, while reaching more customers across the country and beyond. Most of the products from our website we carry in stock and they ship directly from our order fulfillment center located in NJ, United States. E-tail is booming and gradually taking over brick-and-mortar stores, it is a global trend that we are following.
- Do you ship internationally?
Yes, we ship worldwide! Several international shipping options are offered at your service, slower economical or faster expedited at an extra cost. We love overseas customers! Note for international customers: depending on your country and local customs processing time, orders may take 7-21 business days to arrive. Sometimes the package may get held at the customs of your country and it is your responsibility as a buyer to have the customs fees paid in order to get the package released. Import charges are not included into the delivery price and have to be paid directly to the government of your country. Cost of shipping will be displayed to you at checkout based on the total weight of the items and your location, and we are pleased to announce that we are now offering FREE international shipping to all countries on orders over $1000. If your order total is less than that amount - additional shipping charge will be added at checkout.
- Are there any discounts?
Yes, absolutely! Look out for our Special Sale events like Black Friday and other Holiday sales, be sure to check the Membership page and take advantage of our unique discount program for registered customers. Also if you are a new customer at our website, feel free to use the promo code "GET20" at checkout for a one-time 20% order discount.
- Do you offer free shipping?
We offer free shipping on all orders over $99, such orders are shipped via Economy ground shipping service (up to 6 business days). If you wish to get your order sooner, we recommend selecting Expedited Air shipping option at an extra cost for a faster delivery. Please note, our $99+ free shipping offer does not apply to international customers, including Canada and Mexico.
- What is your return policy?
30 days money back, buyer pays return shipping. Returned product must be in original, unused and undamaged condition to avoid a restocking fee. Once the return is received - it might take up to 5 business days for the refund to be processed. Please don't return used or broken products, as it is bad for the Karma. For more detailed information on our returns policy, please check Store Policies page.
NOTE: for your own safety, we do not accept returns on COVID-related items like masks, gloves, etc.
- My order arrived broken, what to do now?
We have extensive experience in handling fragile items and we do our best in packing every shipment securely and marking package as "Fragile", but sometimes delivery companies handle packages inappropriately. If your order arrived broken, please contact us by phone: 1-833-999-GIFT (Mon-Fri 9 am to 5 pm EST) or via the Contact Us form for immediate resolution. You would need to take pictures of the damaged product and send them to us, so we can file a claim with the shipping carrier for damaging our shipment. Upon receiving the pictures, we can either send you a replacement or issue a full refund. There is no need to return the broken merchandise back to us.
- When will my order arrive?
It depends on how far you are located. Orders ship out from our order fulfillment center in NJ, United States. So if you are located in Maryland or Virginia, it might take 1-2 business days for your package to arrive. While if you place an order from Texas or California, it might take 5-6 business days for your package to arrive. During Holidays or in Q4 during peak season it might take longer for your package to arrive, because shipping carriers are overwhelmed by the amount of deliveries. For faster delivery, please select Expedited shipping option at checkout. You can track your package by using the tracking number, which will be sent to your E-mail once the order ships out, or simply use our Order Status page.
- Do you charge sales tax?
In accordance with the law, we charge sales tax in the state of New York, where our company is incorporated. NY based customers are charged sales tax at the rate of 8.875%. Customers from all other states and international customers will not be charged sales tax. If you need the sales tax to be refunded, please send us your tax exempt certificate after placing an order.
- What payment methods are accepted?
We accept Visa, MasterCard, Discover, and American Express. We also accept Apple Pay, Google Pay, PayPal and Amazon Payments.